ACM Catamaran - All Boats
The charter contract is concluded between the Charterer obtained by GotoSailing.com and the Charter Operator.
GotoSailing.com acts as an intermediary between Charter Operator and Charterer, and is responsible for -on a trust basis - receiving the payment for the charter fee paid by the Charterer and then transferring the received payment on to Charter Operator.
From the moment the Charterer has signed the inventory list/handover report or has moved onto the boat with his/her crew and the luggage, the boat shall be deemed to have been handed over to the Charterer.
Charter Operator’s Obligations
Charter Operator undertakes to make the boat available on behalf of the Charterer in perfect condition and on the agreed date.
GotoSailing.com recommends that Charter Operators obtain appropriate insurance for their charter services.
Charter Operator and GotoSailing.com strongly recommend Charterer to obtain deposit and travel insurance.
Unavailability of the Boat
If the Charter Operator fails to provide the boat on the agreed date because of unseaworthiness as a consequence of damage incurred during the previous charter or for any reason beyond the control of Charter Operator, the Charter Operator shall have the right to provide the Charterer with a boat that is at least of equivalent standard, for example, a boat with the same number of berths, or to refund the full charter fee. In this case, the Charterer wouldn’t have the right to make further demands for damages. The amount of this refund will be a percentage of the charter fee and depend on the actual period of time the boat remains unfit to sail.
Charterer expressly declares that s/he is sufficiently qualified to operate a boat within the territory stated in contract, that s/he has a valid certificate of competence and will provide proof of the nautical miles s/he has completed.
Some destinations will require the charterer to have a valid VHF Certificate of Competency in addition to a valid skipper license for the Country of charter. Please contact Customer Service for specific requirements.
If the Charter Operator determines that the Charterer is not sufficiently competent to operate the boat, Charter Operator reserves the right to require the Charterer to hire a skipper selected by the Charter Operator, which will be paid by the Charterer.
- not to use the boat for the commercial transport of persons and/or goods
- not to hand over or hire the boat to a third party
- not to use the boat for the transport of undeclared goods that are dutiable
- not to race the boat or, if s/he intends to take part in any sporting event, race, and/or regatta, s/he should get Charter Operator’s approval before conclusion of the charter contract
- to limit the number of persons on board the boat as not to exceed the permitted number of persons per boat
- not to tow other vessels except for emergencies
- to keep a logbook
- to observe the legal regulations of the host country
- in case of an accident, to notify Charter Operator and the competent authorities promptly and to ensure that an accident report is prepared.
In case of noncompliance with the obligations above, even if such noncompliance is not attributable to the Charterer, the Charterer explicitly releases the Charter Operator from any responsibility regarding the maritime und customs authorities for any lawsuits, proceedings, fines, and confiscation.
The Charterer is liable towards the Charter Operator for any acts and/or omissions and their consequences. The Charterer shall take good care of the boat and return it in good condition. S/he shall be liable for any damages to the boat, including its equipment and accessories.
Before taking over the boat, the Charterer shall check its inventory and assure himself/herself that the boat is in perfect condition. Any complaints must be stated to Charter Operator before signing the handover report and starting the cruise. Deficiencies emerging after handover of the boat or any existing latent deficiencies do not entitle the Charterer to reduce the charter fee, except in cases in which these deficiencies were already known to Charter Operator, or not known to Charter Operator because of gross negligence.
Other Liabilities of the Charterer:
- to keep the crew list with the certificate of residence registration together with boat documentation for the whole duration of charter,
- to hold on to obligatory control intervals for the duration of sailing,
- in case of towing, to conclude an award for rescuing before the acceptance of help,
- to undertake all safety precautions in order to avoid any damages or towing of the boat and keep the boat in good condition,
- not to leave the port if the foreseen wind force were estimated stronger than 25 knots, or if the port authorities issued a prohibition on leaving port, without prior consent given by Charter Operator,
- to prevent unnecessary burdening of masts, sails and ropes, i.e. to sail in accordance with the weather conditions,
- to plan the navigation route very carefully, as to avoid that the boat is at approximately 40 NM distant from the check-out charter base two days before arrival,
- not to sail at night without prior consent given by Charter Operator,
- not to sail single-handed without prior consent given by Charter Operator,
- to inform the charter base about the boat’s exact location in case of severe weather conditions (gale-force wind), in order to avoid unnecessary search for the boat,
- not to operate the boat under influence of alcohol or any illegal drugs, and generally not to use or have any illegal drugs on board,
- not to make excessive noise in marinas, harbors and other mooring locations,
- to respect the privacy and the night-rest rights of occupants of the neighboring boats and houses,
- not to embark pets (dogs, cats, birds, etc.) aboard without written consent of Charter Operator
- to respect any other provisions that are not listed above, but are listed in the valid Terms and Conditions of the relevant Charter Operator. The Customer warrants joint responsibility for all crew Members, namely guests on-board. All consequences arising from the Customer's or other crew members on board not respecting the liabilities above are the sole responsibility of the Customer.
- In the event of noncompliance with the obligations above, even if such noncompliance is not attributable to the Charterer, the Charterer explicitly releases the Charter Operator from any responsibility vis-à-vis the maritime und customs authorities for any lawsuits, proceedings, fines, and confiscation. The Charterer is liable for any acts and/or omissions and their consequences, towards the Charter Operator.
The Charterer warrants joint responsibility for all crew Members on-board. All consequences arising from the Charterer's or other crew Members on board not respecting the liabilities above are the sole responsibility of the Charterer.
In the event of noncompliance with the obligations above, even if such noncompliance is not attributable to the Charterer, the Charterer explicitly releases the Charter Operator from any responsibility vis-à-vis the maritime und customs authorities for any lawsuits, proceedings, fines, and confiscation. The Charterer is liable for any acts and/or omissions and their consequences, towards the Charter Operator.
The charter contract remains in effect until the boat has been returned. The Charterer agrees to pay the additional charter fees accumulated until the date of return.
Damage to the Boat
In the event of damage to the boat, the Charterer shall give immediate notice to Charter Operator.
If the damage that does not prevent the continued use of the boat, the Charterer must return to the agreed port of return in good time, at least however 24 hours before the agreed date, so that the necessary repairs can be made and the next charter is not effected.
In the event of serious damage like running aground, broken mast, or similar, the Charterer must first prevent any further damage, immediately notify Charter Operator, wait for Charter Operator’s instructions, and then follow these instructions.
Towing is in the capacity of Charter Operator. In any case where the towing of the boat is necessary, Charterer has to inform Charter Operator. The Charterer may accept being towed by another boat only in an extreme emergency. The Charterer must agree upon the towing and/or salvage fee with the skipper of the other boat before accepting the tow rope. This fee may not exceed the amounts fixed by International Law of the Sea.
In case of damage to or loss of the boat or its equipment, the Charterer shall bear the costs thereof; but, except in cases of gross negligence or intent, the sum must not exceed the security deposit. The loss of the dinghy and/or the outboard motor is not covered by the deposit and hull insurance. The security deposit will be refunded only after the boat has been redelivered to the port of departure in proper condition. If it is necessary to make repairs or a replacement purchase, the security deposit will temporarily be withheld and be settled only after all invoices plus any additional expenses are presented.
Discontinuation of the Trip - Redelivery of the Boat
If the trip is terminated – for compelling reasons – at another location than agreed, the Charter Operator and GotoSailing.com must be notified as soon as possible. The Charterer may leave the boat only to qualified crew Members until the Charter Operator is able to take over the boat. If the boat has been accepted at the port of return in perfect condition or handed over to the next crew with the participation of the Charter Operator, the boat shall be deemed properly redelivered.
If the chartered boat is completely inoperable, the Charter Operator is not obligated to provide a replacement boat for the remaining charter period.
After return, the Charterer and the Charter Operator shall agree on a date and time for the redelivery of the boat. Upon redelivery, an inspection will be carried out and an inventory will be performed. Proper redelivery shall be deemed effected when this has been confirmed by the Charter Operator.
It is mandatory to return to the agreed port. Failure to do so because of adverse weather conditions has no influence on this obligation. The boat must be redelivered at the agreed date and time. In the event of culpable delay, the Charter Operator is entitled to claim damages.
In case the Charterer wants to sail outside the designated sailing area stated below, the Charterer will be liable to inform GotoSailing.com and the Charter Operator about their intentions before booking confirmation. This must be done in order for the boat to be insured and registered for that occasion, and simultaneously the Charterer shall be charged for the stated additional insurance and registration costs, along with any extra costs that may arise for the Charter Operator because of this request. It’s also possible for Charter Operator to request a higher security deposit in such cases. Charterer hereby agrees that, if sailing outside of the designated sailing area, the Charterer should be prepared to organize boat’s maintenance and repairs on his/her own, and on his/her own cost, as most commonly the Charter Operator’s maintenance and intervention services do not cover those areas. Charter Operator shall inform the Charterer about their procedures in such cases.
Crew List and Arrival Details
The Charterer must send a correctly filled crew list not later than the days stated below before the first day of charter . The Charterer agrees that s/he is the main contracting party for the boat charter, and that Charterer is responsible for the other crew Members on board. Also, it is recommended to send an estimated time of arrival along with the crew list prior to the first day of charter, in order for the base staff to handle the check-in procedure as best as possible. If Charterer has booked a transfer (e.g. from airport), it is obligatory to send detailed arrival and departure information in advance as the number of days required stated below.
Charterer is responsible for the accuracy of the information delivered in the crew list, including validity of all passports, visas, licenses and other identification documents. Charterer and other crew Members are responsible to obtain appropriate visas for all countries they travel to, if applicable. The Charterer acknowledges that the sailing license is a very important document for bareboat charter and that s/he is legally responsible for its accuracy and trust.
Taking over the Boat - Embarkation/Check-in
At the time of taking over the boat, the Charterer is obliged to give to the representative of Charter Operator a verified voucher including all Charterer’s data and charter appointment, with an insight into the original document of the skipper's license. Also, identification documents (e.g. passports) of all guests on board must be provided for the reexamining of the crew list. At the time of taking over the boat, the Charterer shall examine the inventory list together with the representative of Charter Operator and confirm the condition of the delivered boat with his/her signature. The same procedure shall be followed with the instruments aboard.
Once the Charterer confirms that the boat and its equipment are in order, any possible complaints from the Charterer would not be accepted. If any part of the boat is damaged or lost during the previous charters, and if it is impossible to obtain the new boat parts before the date of the new charter and if their loss will not seriously affect the security of navigation, the Charterer will not be able to cancel the charter or to demand a reduction of the charter price. Charterer acknowledges that such situations are consequence of damages caused by a previous Charterer and are not under control of neither GotoSailing.com nor Charter Operator.
In the Mediterranean, most charter periods are always from Saturday to Saturday, for one reason - optimization of schedules. Check-in is usually done on Saturday afternoon. The charter base manager will often ask you to return to the port the following week on Friday night to be ready for disembarking on Saturday morning. The technical team and cleaning team will then need to prepare the boat for the following clients. Weekly charter/rental is shortened by half a day to give some time for the base to intervene between each charter/rental. In other destinations, the charter/rental is not necessarily seven days long nor Saturday to Saturday and embarkment takes place usually around in the late afternoon, disembarkment takes place usually in the morning. Please check below for check-in and check-out times.
Taking back the Boat - Disembarkation/Check-out
When returning the Boat and re-checking the boat based on the inventory list, the fuel tank shall also be examined. If the fuel tank is not full, the Charter Operator shall typically charge the Charterer for the fuel (calculated according to the maximum motor consumption for specific motor hours) plus a service fee. Also, if any damages are found during the boat’s examination, Charterer shall pay for damages as stated in the “Security Deposit” section. On the other hand, if the boat is returned in good state and a full fuel and water tank, the whole deposit should be returned to the Charterer by Charter Operator. Please check below for check-in and check-out times.
If Charterer takes the boat back to a port that is not stated in the contract as the destination port, the Charterer must pay all costs for the boat’s transport to the destination port, including all remuneration costs for the next Charterer of the boat, plus a penalty fee of 5.000 Euros per day for each day it is required to take back the boat to its destination port.
Running behind schedule due to weather conditions is not justified because it is necessary to keep the boat at an appropriate distance from the charter base during the last 48 hours before the charter ends. If the Charterer wishes to prolong the charter, for whatever reason, s/he should inform GotoSailing.com and the Charter Operator about his/her intentions immediately. Charter Operator or GotoSailing.com shall in return inform the Charterer whether the desired prolongation is possible or not. If the prolongation is possible and confirmed, and the Charterer has paid for it, GotoSailing.com will organize for all the necessary paperwork for additional days such as prolongation of the booking, prolongation of the crew list, etc.
Specific Policies, Special Needs, Hiring a Skipper, Hostess, Cook or other professional Crew, Additional Services and Goods
Typically in boat charter industry, the boat is to be handed over with full fuel and water tanks, and it has to be returned to the charter base in the same state - with full fuel and water tanks. Due to the fact that boats are expensive property and require a certain level of skill to operate them, Charter Operator may ask the Charterer (or their skipper) to demonstrate their navigation skills in presence of a representative of Charter Operator. The costs for the demonstration - if it should take place- shall be paid by Charterer and the time spent for testing shall be included in the charter period of the boat. If the Charter Operator determines that the Charterer (skipper) is not qualified enough, Charter Operator shall hire a professional skipper and the costs for such a service shall be paid by Charterer based on the current price list. If the Charterer refuses the assigned skipper, s/he will be forbidden for sail out, the charter contract shall be immediately terminated and the paid amount shall be kept without any rights of reimbursement.
If you have special needs like a wheelchair accessible boat, you must contact Customer Service or the Charter Operator and make sure that special needs can be met. This has to be done before booking the boat. Any inquiry after the booking will be subject to relevant Charter Operator’s Booking Conditions. Please note that all special requests are determined by availability and cannot be guaranteed. Depending on the policy of the related Charter Operator, your reservation may be cancelled without any refunds or modified if special needs cannot be met. If available, your request will be confirmed before your booking.
Hiring a Skipper, Hostess, Cook or other professional Crew
If Charterer requires a skipper and/or a cook, and/or a hostess and/or other professional crew aboard, it would be necessary to point it out during the booking process. If Charterer does not require a skipper, the copy of his/her skipper's license must be sent on the occasion of boat's booking, for approval and verification. If the license is not approved by Charter Operator, the Charterer will be obliged to hire a professional skipper.
For some boats, regardless of Charterer’s licenses, Charter Operator may state that a professional skipper and/or other professional crew members are obligatory. This will be indicated during the booking process. Charterer and Charterer’s other crew members on board should treat the boat’s crew with proper professional respect, and should allow them a proper amount of daily rest. According to usual charter standards, the Charterer is financially responsible for the food for the crew through the charter period.
Additional services and extra goods/equipment (Value Added Features or Extras)
Extras, (e.g. skipper, gennaker, auxiliary engine, one-way options, transfers, etc.) for which an extra payment must be done based on the effective price list of Charter Operator, must be requested by Charterer and accepted by Charter Operator before booking confirmation. Charterer may ask for additional extras even after the booking confirmation. In this case the Charter Operator will take reasonable effort to organize provision of the newly requested extras to the satisfaction of Charterer, and will inform the Charterer whether if it is possible to modify the Booking Conditions with the new extras or not. Charterer acknowledges that the Charter Operator is not obliged to provide newly requested extras at that point in time. At the latest, all extras must be confirmed in writing by both sides not later than the number of days stated below before the beginning of the charter date.
The boat and her equipment are insured by the Charter Operator. The liability of the Charterer is limited to the amount of the security deposit as shown on booking documents. The insurance does not cover any damage and injury to any third party. Charter Operator and GotoSailing.com strongly recommend Charterer to obtain necessary deposit, yacht charter and travel insurance.
The Charter Operator’s place of residence shall be the place of jurisdiction.
If a provision of this Agreement is or becomes invalid, the validity of the remaining provisions of these General Terms and Conditions shall not be affected thereby. However in this case, the parties are mutually obliged to replace this invalid provision by a legally effective provision that comes as close as possible to the intentions of the parties hereto.
II. Cancellations by Charter Operator
If the booking is cancelled by Charter Operator for reasons like severe damages on the booked Boat or other unforeseen circumstances effecting the Boat, then the Charter Operator may offer to Charterer:
- booking of another Boat of similar size and with similar features, if possible or
- a refund of all amounts received from Charterer for the Boat
Charterer acknowledges that in cases where the Boat is severely damaged during previous charters, or as a result of events such as Acts of God, neither Charter Operator nor GotoSailing.com are objectively guilty for, and thus Charterer shall aim to be cooperative in finding an appropriate alternative solution under the given circumstances.
III. Cancellations by Charterer
- If the booking is cancelled by Charterer because of reasons other than force majeure:
- Charterer must pay the cancellation fee as described above.
- %7 of the charter fee must be paid to GotoSailing.com as processing fee for cancellation. Processing fee is limited with 250 Euro.
- If the charterer requested a crew (skipper/hostess/cook or other professional crew) and cancels the booking between 1 to 45 days prior to first day of the charter, 30% of the agreed crew fee is due in addition to the cancellation fee for charter
- If the booking is cancelled by Charterer because of a force majeure, charter operator's special cancellation conditions apply. The charter operator may issue a voucher, refund or suggest a different solution in accordance with the conditions of that day. All force majeure cases will be evaluated on a case-by-case basis, and the decisions taken cannot be used as a precedent for other events.
IV. Payment Terms
Payment must be made either by bank card or bank transfer. In the case of bank transfer, Charterer must state the booking code given in the description of the payment. Charterer must send a copy of the bank transfer by email to GotoSailing.com upon payment.
For boat and/or cabin bookings with credit card, your credit card will be charged by GotoSailing.com for the full price upon reservation and confirmation of the booking. Please check the booking details carefully for any such circumstances before making your reservation.
For bookings with bank transfer payment, the Charterer can make a payment via bank transfer in order to reserve a boat. In this case, a non-refundable amount 10% of the total charter fee will be charged on the Charterer’s credit card or any other payment system until the Charterer transfers the rest of the fee into the GotoSailing.com’s bank Account within 3 (three) business days. If the bank transfer does not take place within the stated time period, the reservation of the Boat will be cancelled without any refunds.
V. Security Deposit
Security deposit is an amount Charterer leaves as a deposit against any damage Charterer may cause to the boat. It is fully refundable, and it is refunded at the end of the charter if no damage is caused. It is possible to insure security deposit by simply following the instructions on the booking page.
When Charterers make and Charter Operators accept a booking, they are entering into a contract directly with each other. GotoSailing.com is not and does not become a party to or other participant in any contractual relationship between Charterers and Charter Operators, nor is GotoSailing.com an insurer or mediator to settle any dispute between Charterer and Charter Operator.
The security deposit is to be paid directly to the Charter Operator before embarkment on the boat. The details of the payment method is on right column and also in your confirmation email. After the charter is completed, the whole security deposit will be repaid to the Charterer, unless any damage to the boat or loss of equipment has occurred.
However, if the damages have occurred, then security deposit will be retained partly or fully by the Charter Operator, depending on size of the damage. Some typical practices are as follows:
- Specific damage to your boat (i.e. breakages or blockages caused by the Charterer)
- Damage caused as a result of negligence
- When there has been a grounding and a diver is required to check under the boat for damage
- Not returning the boat to the contracted marina on time
- Damage caused by a Third Party where you didn’t properly report the incident
- In case of a larger damage, security deposit shall be kept in full and Charterer has no right for its return.
- In case of a smaller damage, Charter Operator will keep the amount needed for the repairs and purchase of damaged or lost equipment, covering of intervention costs and/or handling costs. In this case the rest of the security deposit shall be refunded to Charterer.
- In case the boat is not be capable to go to next charter due to the damages, the full security deposit shall be taken, due to the fact that Charter Operator shall have expenses related to serving the next Customer. Paying security deposit is obligatory also in cases when Customer hires a professional skipper from the Charter Operator. In such a case, the security deposit cannot be used for covering the costs which emerged due to skipper's negligence, bad operation of the boat or its equipment. In case the damage has occurred due to gross negligence of the Customer, or behaviors such as sailing under influence of alcohol or illegal drugs, sailing single-handed or sailing at forbidden times or outside of approved areas, or participating in regattas without written approval of Charter Operator, or similar serious breaches, the Customer shall typically be liable even beyond the amount of the security deposit, including expenses connected to repairs and remunerations for lost charter income in the next weeks.
- Charterer will not be charged for breakages that are a result of ordinary wear and tear.
VI. Changes and Modifications
If the Charterer requests a small change in the booking details of charter (e.g. change of name or similar) within 10 days of the first day of the charter, changes are possible; no changes are guaranteed for the last 10 days prior to the first day of the charter.
If the Charterer requests a major change in the charter period of the booked boat, and/or a change of the boat or base, or any other major change, Charter Operator reserves the right to charge for the cancellation of the original booking. On the other hand, Charter Operator may choose to accept the requested change without charging to the Charterer the cancellation of the original booking. Please contact Customer Service for any major change.
VII. Applicable Laws
Both Charter Operators and Charterers are bound by the local laws and regulations at all times. Things which are legal in certain countries may be illegal in others. You should examine applicable restrictions. If you have questions about how local laws apply to your Boat Listings and charter services on GotoSailing.com, you must seek legal guidance
only good experiences
I had a charter for the first time ever and had only good experiences with Gotosailing. They were very helpful even with questions that went beyond the actual topic, e.g. parking possibilities for car, insurance... Especially without any experience in the field of yacht charter, it was very reassuring to always be able to ask someone. Clear recommendation!
This is our return to Gocek from 2019…
This is our return to Gocek from 2019 and the response to our email for a reservation was really helpful and booking straightforward. Pricing and payment details are clear and easy. Last time the shore crew were great and the boat was immaculately cleaned and fully prepared for us with a detailed handover before departure. The only glitch which is worth remembering was the queue for the fuel berth when returning. This may have changed so we’ll see and ask about it before we leave and plan our return accordingly. Very happy to be back with Goto Sailing.
GotoSailing has the best presales…
GotoSailing has the best presales customer support I've ever seen at any website. Within seconds of asking a question on the popup chat, on a weekend, I got a real person who handled several questions from me over the next half-hour. He could see everything I had filled out on the website, so we didn't waste time on the facts. The next day, I chatted with more questions. The customer service rep was a different person but she knew everything about my case including promises that they had made to chase down some photos. The website presents a lot of information about every boat in an orderly way. Excellent. What remains is the actual charter experience. Hoping it goes as well as the booking process did.
I was very impressed with the customer services, Dave was very patient, answered all my questions and helped me find a very good boat. The booking process was smooth and I highly appreciate the group payment; no more collecting money from friends, everyone paid their share.
The yacht was perfect
The yacht was perfect and all difficulties were solved at once (We had some misunderstanding around the transfer from airport). Thank you very much for your kind assistance! I would also like to thank GotoSailing managers for their assistance. There are some problems with the sight (may be because of my using tablet instead of PC). I filled the transfer form, but only second part was saved.. and I did not check it. But everything was solved after and we enjoyed our trip!
Best company ever!
Gotosailing excellent company and held our hands through the whole process. Loved our experience. Met another lovely couple which enhanced the experience. Would highly recommend. We are a couple in our 60’s and were concerned we would not be fit enough to go sailing. How funny, it was the most relaxing beautiful trip of our lives. Best company ever. Loved our host David who advised on our trip. I will be grateful to him forever for the best trip of my life. Thank you. Enjoy.
Hervorragende Buchungsabwicklung mit Gotosailing. Toller Service, David hat uns geholfen, das perfekte Boot zu finden, gab uns Tipps für die besten Anlegestellen in Split und war immer für uns da, um all unsere Fragen zu beantworten. Ich kann Gotosailing wärmstens weiterempfehlen
Best moments of our summer
Dear GotoSailing.com, thank you for making our sailing holiday so magnificent. This was our first time on a boat and it was way too easier than we thought to arrange every detail. Our 3 kids were too happy since the moment they saw our boat. They didn't even want to go back home :) We are looking forward for next summer! Thanks for everything.
Excellent and prompt communication!
Excellent and prompt communication! Appreciate the patience with our various requests for information about the boat, itinerary and charter operator. The charter operator at ACI Split Marina, Euromarine, was very responsive prior to the trip. If you have chartered before and are a reasonably experienced skipper you should be fine, but don’t expect a formal briefing and thorough pre-inspection like with a Sunsail/Moorings. That said, the boat was immaculately clean and everything worked as advertised. Two minor issues: the boat Tanpopo I is listed as a 2019 model, it’s a 2018. There was a lack of communication and urgency from the receptionists in the Euromarine office in informing us when our boat would be ready at pick up. Our boat returned with a broken window from the previous charterer which appeared to be promptly fixed. There was a disconnect between the dock workers and receptionists who never called us as promised to tell us the boat was ready. Stopping in every hour to ask was fruitless. Finally, we just loaded up the boat and found a worker to do the check out, getting out of the marina late at 6 PM.
Gotosailing was great but didn't translate on the the ground/water
The service from Gotosailing was great but sadly didn't translate onto the ground/water at the beginning of our holiday. The charter company did not cover themselves in glory when we first arrived. They had not got our snorkelling kit, or our SUPs ready and although we were told we could pay for the insurance by credit card, we couldn't and they were very reticent to give us a receipt of the money received. Later in the week when we went back into port they were more efficient. Also I would expect to be able to do an online shop before getting there so not having to spend 2 hours in the sweltering heat shopping for basic supplies. Doing a small shop would be acceptable. The food list that was sent over to us was not extensive at all.
We had to “test” everything onboard
- echosounder unit wasn’t connected so we had to do it ourselves after 2 days when we finally figured out the error (owners told us it was working the day before which was BS since the cable wasn’t connected) - bow (jet) thruster stopped working already the first day and couldn’t be repaired although we rerouted our trip to meet up with maintenance staff - no electrical fans nor solar panels were installed although it was part of the inventory list at the time of booking - the boat didn’t have any gangway and we were promised to get one after one day (but we didn’t) - the boat was equipped with a wrong water supply setup which made the refilling of water a nightmare - the dinghy was left with 1-2l of fuel and the dinghy itself could barely take two people onboard All in all, we were the first group to charter the boat since delivery and we had the unfortunate situation to “test” everything onboard
I couldn't recommend GotoSailing highly enough.
I hired a 37 ft Bavaria 2006 In Split in the second week of July 2019. The boat was a great price which was a bit of a worry from a company I had never dealt with before but I needn't have worried - see below. I had many dealings with Fleur and Dave of the office who were excellent. I dealt mostly with Fleur who was prompt and very supportive. I had a few problems before I arrived which meant a lot of correspondence with Fleur. My flight got in at 1am so the taxi service had to wait for me - No problem! I had problems in delay in getting my ICC Cert renewed before departure which meant i would to have hired a local skipper at Euro 1000 - GotoSailing offered to pay a significant portion so I could enjoy my holiday. I was very appreciative of their offer. In any event, my Cert arrived in time so didn't need a skipper.The Base Office manager Kristina was very helpful - West Cork is the place to go on holidays Kristina! The Base Manager Nicolai was brilliant. I rang him a few times over the week and he was patient and offered lots of additional local knowledge advice re anchoring spots etc. The Boat was not a new one but in great condition. Everything worked and was spotlessly clean. The engine was very well maintained and the sails as good as new. The only 2 areas of possible improvement might be the size of the dinghy (2 large adults and 2 chunky teenagers made for interesting transfers from anchor at night in windy conditions) and the electronic chart plotter was not fixed close to the wheel which having to go below but maybe Im spoilt as my own 36 footer has that facility with a bigger dinghy! I couldn't recommend Goto sailing highly enough. They really wanted me to have a good time and went the extra mile, particularly offering to pay costs on what was a low profit week for them with their original excellent offer. Great value for money, great customer service and they are my operator of choice next year. Robin Bradley Dublin Ireland... on facebook
Can't beat the Greek Islands!
We sailed with friends who had a larger boat from another company and our boat was better equipped and more functional in so many ways. Having solar power was a godsend, allowing us to charge the fridge/etc. all day and keep the important refreshments ready to share with our friends. Chartering team was very helpful and quick to check us in all clear. Can't beat the Greek Islands so hope to go again soon! The only confusion when trying to book was a map of the area relative to our friends. Otherwise all good.