Frequently Asked Questions

Charter Operator Policies

It is recommended to send an estimated time of arrival at least 10 days prior to the first day of charter, in order for the base staff to organize check-in procedure as smoothly as possible. You can arrange for an after-hours check-in with most Charter Operators, just make sure to confirm prior to your arrival.

You can use the text box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation, you can follow up with the Charter Operator directly using the contact information provided.

• You can specify your estimated check-in time while making the reservation.
• You can manage your booking online to request check-in outside of the standard hours.
• You can contact the Charter Operator directly using the contact details in your booking confirmation.

It's important to remember that the Charter Operator can't always accommodate these requests.

Check-in/check-out times differ for each Charter Operator. You can find a specific Charter Operator's check-in/check-out times in the "Charter Operator Booking Policies" section at the Charter Operator's page, as well as in your confirmation email.

Pet policies are always displayed on the Boat Information page for each and every boat.

Extra Facilities

Under "Charter Operator Page" you can see if the Charter Operator has parking, and if any restrictions apply. If the Charter Operator requests that you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

If the Charter Operator offers an airport shuttle service or airport transfer service it will be listed during the booking process under "Services." Once you have made your reservation you can arrange the airport shuttle or airport transfer directly during booking if available. Please remember to enter your flight details in appropriate fields prior to your trip.

You can see if a Charter Operator offers luggage storage under "Charter Operator Facilities" on the Charter Operator's page. If you need more information about the Charter Operator's luggage storage facilities, please contact the Charter Operator directly using the contact details provided in your booking confirmation.

Booking Details

The standard cabin reservations are for double occupancy, extra berths in a cabin are not be available due to limitations of boats.

Yes. You can make certain changes to your booking from your confirmation email or at GotoSailing.com.

Depending on the boat’s policy, you can do the following up until 10 days prior to the first day of the charter:

• Change check-in/out times
• Change in add on services and equipments
• Cancel booking depending on Charter Operator’s cancellation policy
• Change crew details
• Make requests

It is detailed in your booking confirmation page and email.

In the Mediterranean, most sailboat or catamaran rentals are from Saturday to Saturday, for one reason - optimization of schedules.

Check-in is usually done on Saturday afternoon. The base manager will often ask you to return to the port the following week on Friday night to be ready for disembarking on Saturday morning. The technical team and cleaning team will then need to prepare the boat for the following clients. Weekly charter/rental is shortened by half a day to give some time for the base to intervene between each charter/rental.

In other destinations, the charter/rental is not necessarily seven days long or only Saturday to Saturday. All of these details will be outlined on your confirmation email.

It is recommended to send an estimated time of arrival at least 10 days prior to the first day of charter, in order for the base staff to organize the check-in procedure as smoothly as possible.

If the Charterer has booked a transfer (e.g. from airport), then sending detailed arrival and departure information at least 10 days in advance is obligatory.

Pricing

This depends on the Charter Operator, the boat you booked, and the local tax requirements. You can see any additional taxes and fees in your booking's price details.

Any mandatory and/or optional value added taxes and other taxes/fees, equipment and service fees will be detailed and priced during the booking process for each boat.

Except where indicated otherwise, we will typically display the rate exclusive of tax recovery and service charges on the Site, and display these additional tax recovery and service charges during the booking path. Without prejudice to what is set out below, you will see the total inclusive price prior to confirming your booking. Display settings may vary, but this will at the latest show on the final booking page (before the confirmation screen).

Yes. According to maritime laws, each person is a passenger on a boat; therefore, regardless of the passenger’s age, each berth is allocated to only one passenger.

While chartering a boat, the price typically includes all of its electronic and safety equipment, as well. What is included in the rate is displayed on the Site (under the Boat information section or before the final booking confirmation) and/or in the confirmation email/voucher.

Security deposit, fuel, energy surcharges, food, transport, mooring and other mandatory taxes/fees and certain local city or tourist taxes (when applicable) that are required to be collected directly from charterers, are typically not included in the rate unless stated otherwise.

Governments may occasionally issue additional taxes and may ask the Charter Operators to collect these directly. These charges, if applicable, will be paid by you to the Charter Operator directly at checkout.

Depending on the base and the boat, certain mandatory options might be added to the charter rate. The list of these options is visible on each price quote. Any mandatory and/or optional taxes/fees, equipment and service fees will be detailed and priced during the booking process for each boat.

This information will also be in your confirmation email, and can be found in your account when you sign in. If you don’t have an account, you can create one by clicking "Register" button above menu.

The price we show is for the boat for the entire length of the stay for the whole boat regardless of the number of passengers, unless otherwise stated. The whole boat booking rates are displayed per boat and per week for the number of available berths; the cabin reservations are displayed per week for a double cabin.

No, we don't charge any fees to charterers at all.

GotoSailing.com works very hard to provide the best available rates for the dates of your stay. It's not possible to have any further reductions on the price.

Payment

GotoSailing.com will charge your credit card.

There will be a clear payment plan stated in the boat booking page. It will be detailed in the fine print of your booking confirmation. Payment must be made either by bank credit card or bank transfer. In the case of bank transfer, Charterer must state the booking code given in the description of the payment.

Charterer must send a copy of the bank transfer by email to GotoSailing.com upon payment.

GotoSailing.com does not charge the charterer a booking fee. Any additional charges or taxes you see are defined by the Charter Operator and local tax rules.

Any mandatory and/or optional taxes/fees, equipment and service fees will be detailed and priced during the booking process for each boat.

Yes. We understand that the charter fee may be divided between the charterer and the rest of the passengers. Different card holders can pay for the same charter according to their shares.

It is also possible to divide charter fee into different cards of yourself.

Please follow the instructions on the payment page to proceed with the payment with different credit cards.

Security deposit is an amount you give the Charter Operator as a deposit against any damage you may cause the boat.

It is fully refundable. If no damage is caused, it will be paid back to you at the end of charter.

The security deposit is to be paid directly to the Charter Operator prior to embarkment on the boat. The details of the payment method will be outlined on the Charter Operator’s page and in your confirmation email.

You will not be charged for breakages that are a result of ordinary wear and tear. It is possible to insure your security deposit, simply follow the instructions on your booking page.

Examples of when a charge may be deducted from the security deposit are as follows:

• Specific damage to the boat (i.e. breakages or blockages caused by you)
• Damage caused as a result of negligence
• When a grounding has occurred and a diver is required to check under the boat for damage
• Not returning the boat to the contracted marina on time
• Damage caused by a third party where you didn’t properly report the incident

Credit Cards

You may make a reservation with your debit card or via bank transfer.

For bookings with bank transfer payment, the Charterer can make a payment via bank transfer in order to reserve a boat. In this case, a non-refundable amount 10% of the total charter fee will be charged on the Charterer’s credit card or any other payment system until the Charterer transfers the rest of the fee into the GotoSailing.com’s bank Account within 3 (three) business days. If the bank transfer does not take place within the stated time period, the reservation of the Boat will be cancelled without any refunds.

The charge you see could be any one of the following:

• Initial payment: It may be the non-refundable 10% of the total charter fee that is charged on the Charterer’s credit card for securing the booking.
• Balance: The amount is the total charter fee minus the initial payment. Balance payment has to completed within 3 (three) business days after the initial payment

If you feel you've been charged in error, our Customer Service team will be happy to find the best possible solution for you. Please contact us with your reservation number and details of the charge made, and we'll follow up for you.

GotoSailing.com accepts a debit card to guarantee a booking.

Yes you can, but only if you have the cardholder's permission. In this case, when making your reservation please note the cardholder’s name and confirm that you have permission to use their card, and be aware that GotoSailing.com may also require authorization from the cardholder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.

To guarantee a reservation, GotoSailing.com accepts (may vary by country):

GotoSailing.com uses a secure connection for your booking:

• Your personal data and credit card details are encrypted with AES128.
• Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
• Our SSL certificate has been issued by COMODO ECC Domain Validation Secure Server CA 2

Please contact GotoSailing.com customer service immediately to ensure your booking.

Cancellations

Yes.

But unless you have a "free cancellation booking", you will pay the Charter Operator a cancellation fee, plus any additional costs. Cancellation fees are determined by the Charter Operator and are listed in their booking terms and c cancellation policy.

Each Boat has a cancellation policy. You can find it on the Site at the Boat Information pages or under pages like "Booking Conditions" and "Cancellation Policies". Confirmation email also provides the information.

Please note that according to most cancellation policies, you may be charged for the entire charter.

We strongly recommend that you read the cancellation policy of the Charter Operator carefully before making your reservation.

Every boat has a different policy set to it by the Charter Operator.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is described in the booking conditions and in your confirmation.

Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the Charter Operator. This is stated in the boat conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before mm/dd/yy hh:mm").

You can find it on the Site at the Boat Information pages or under pages like "Booking Conditions" and "Cancellation Policies". The confirmation email and voucher also provide the information.

It depends on your booking conditions.

If you have a free cancellation booking, you won't have to pay a cancellation fee. But if your booking is non-refundable or you’ve passed the cancellation deadline, you may have to pay a cancellation fee, plus any additional costs.

Cancellation fees are determined by the Charter Operator and are listed in your cancellation policy.

If the Charterer requests a change in the charter period of the booked boat, Charter Operator reserves the right to charge for the cancellation of the original booking.

On the other hand, Charter Operator may choose to accept the requested change without charging to the Charterer the cancellation of the original booking. Please contact our Customer Service for any date change requests.

Cancellation fees are determined by the Charter Operator and are listed in your cancellation policy.

After you cancel a booking on our site, you should get an email confirming the cancellation. Make sure to check your inbox as well as spam/ junk mail folders. If you don’t receive an email within 24 hours, please contact our Customer Service.

Please contact with customer service and we’ll resend it to you. Make sure to check your inbox and spam/junk mail folders.