Frequently Asked Questions

Charter Operator Policies

I will be arriving earlier/later than the stated check-in time. Can I still check in?

How can I find a Charter Operator's check-in/check-out times?

How do I find out if a Charter Operator allows pets?

Extra Facilities

How do I know if the Charter Operator has parking facilities and how can I reserve a space?

How can I find out if the Charter Operator offers an airport shuttle service and how can I book it?

Can I store my bags at the Charter Operator’s base before check-in or after check-out?

Booking Details

Can I have an extra bed in my cabin?

Can I make changes to my booking?

When is embarkation and disembarkation?


Are taxes included in the price?

Will I pay the full price for my child(ren)?

What does the price include?

Are the prices shown on per person or per boat?

Do I pay a reservation fee to

Does offer any special consideration discounts, or discounts with airline or other loyalty cards?


Who's going to charge my credit card and when?

What fees are included or excluded during booking?

Can I pay for my charter with more than one credit card?

What is security deposit? Is it refundable?

What kind of damages would I be charged for?

Credit Cards

Can I make a reservation without a credit card?

I chose to pay bank transfer but my credit card has been charged. What should I do?

Can I use a debit card to complete my reservation?

Can I make a reservation for myself using someone else’s credit card?

Which credit cards or online payment tools can I use to complete my booking?

Are my credit card details safe?

The credit card that I used to make a reservation is no longer valid. What should I do?


Can I cancel my booking?

What is a "non-refundable" or "free cancellation" booking?

Where do I find my boat's cancellation policy?

If I need to cancel my booking, will I pay a fee?

Can I change my dates for a non-refundable booking?

How do I know for sure that my booking is cancelled?

I can't find my confirmation email. What should I do?