We believe you should always know what data we collect from you and how we use it, you have trusted us by using our services and we give utmost importance to your privacy and that you should have meaningful control over your data and the way we use it. We are committed to empowering you to make the best decisions about the information that you share with us. We are also committed to be transparent about the data we collect about you, how it is used and with whom it is shared.
You may reject this Privacy Statement as a whole or not agree with the changes or modifications made to it. Then you should not proceed with our services.
1. The Nature of the Personal Data We Collect
A. Data you give us about yourself
This data is crucial for the satisfactory performance of our mutual contract and to let us comply with our legal obligations. Without this data, we may fail to provide you with the services you requested.
The personal data we collect about you is what you provide us when you use the Site. When you start a GotoSailing.com account, we’ll need basic data such as your first name, last name, email address and date of birth. Personal data may also include your preferences like the name of the booked boat, charter boat location and/or length of charter.
When you use our Site, even if you do not complete a booking, we may collect certain data such as your password, the pages you viewed, preferences regarding your searches as well as your geographic data, IP address, your nationality, the browser type you’re using, your computer’s operating system, its application version and language settings. If you are using a mobile device, we might also collect data that recognizes your mobile device, its related settings and characteristics along with latitude/longitude specifics.
When you make a booking, our system registers how and from which websites the booking took place. When you get to the payment step, we also collect your financial data such as your bank account or credit card information.
To establish and maintain an environment of trust, we may collect identity verification data or other authentication data including passport, national ID card, images of your government issued ID or driving license, as permitted by applicable laws. When necessary, the Charter Operator may also request proof of your navigational skills, such as your license and sailing resume details.
When you contact our customer service team or get in touch with us through another platform such as social media, we collect that data. The same process applies when you communicate with your Charter Operator or any related party through our site. Sometimes we can ask you for comments about your stay, in order to improve our services. We'll collect information from you included in your reviews, like your display name and avatar if you choose one.
To help us give you the best possible service, there are some other circumstances where you provide us with information. For instance, if you’re browsing with your mobile device, you can allow GotoSailing.com to see your location or give us access to your contact details. You can also benefit from a user account, which allows you to save your personal settings, keep track of previous bookings, plan and manage future reservations or simply upload photos.
When you take part in referral programs, when you give us feedback or ask for help when using GotoSailing.com services, you’re also providing us with personal information.
To obtain a better user experience when using GotoSailing.com Site, you may choose to provide us with additional personal data. This additional data will be processed based on your consent. You may choose to provide additional data such as gender, preferred language(s), city, and a personal description as part of your GotoSailing.com profile. As stated in your Account settings, some of this data is part of your public profile page, and will be publicly visible to others. To access certain features of the GotoSailing.com Site, like inviting them to use GotoSailing.com, you may choose to import your address book contacts or enter your contacts’ data manually. When you conduct a search, fill in a form, update or add data to your GotoSailing.com Account, answer surveys, participate in promotions, post to community forums or use other features of the GotoSailing.com Site, you may also choose to provide us data.
To process payments, we need to collect certain data, as it is necessary for the satisfactory performance of our mutual contract and to comply with applicable law such as anti-money laundering regulations. Without this data, you will not be able to use Payment Services. When you use the Payment Services, it requires financial data like your bank account or credit card data in order to process payments and comply with applicable law. If you are a Charter Operator, the Payments Services may require identity verification data including passport, national ID card, images of your government issued ID or driving license as well as other authentication data like your address, email address, your date of birth, phone number with the purpose of verifying your identity, providing you with the Payment Services, and complying with applicable law.
B. Data you give us about others
You might be booking on behalf of someone else or traveling with a crew. In either case, you need to provide data about these people as well.
Please make sure that the person or people of whom data you’ve provided, know about this procedure and accept the ways GotoSailing.com can use their data. We need to remind you that this process is your responsibility.
If you use your GotoSailing.com account for business related travel, you can create an address book or manage the data of others. Sometimes, you might want to use GotoSailing.com to share information with others by forwarding a wish list or taking part in referral programs. Such data may only be used as described in the related section. Please check the details.
C. Data automatically collected
When you visit GotoSailing.com or related apps, there’s certain data we may collect automatically, even if you don’t proceed with a booking. This is part of your digital footprint and it includes your IP address, the date and time you accessed the Site, along with the hardware and software specifics, your computer’s operating system, its application versions, language settings and the browser you use.
When you interact with our Site, for example, when you view pages or other content, search for boats or destinations, make bookings, we collect data about these actions.
When you make any financial transactions on the Site, data including the date and time, charged amounts and other related transaction details is automatically collected.
When you use a mobile device, we might also collect data that recognizes your mobile device along with device-specific settings and characteristics, app crashes and other system activity. When you make a reservation, our Site registers from which websites and through which means you've entered GotoSailing.com and/or apps and made your booking. When you use certain features of GotoSailing.com, we may collect different types of data about your general location (e.g. IP address, zip code) or more specific location information from your mobile GPS. Please note that you can control or disable the use of location services for applications by changing your settings.
When you access and use the GotoSailing.com Site, we collect device information and log data automatically, even if you have not created a GotoSailing.com Account or logged in. That information contains details about how you’ve used the GotoSailing.com Site (including if you clicked on links to third party applications), hardware and software information, IP address, access dates and times, device information, device event information, unique identifiers, cookie data, crash data and the pages you’ve viewed or engaged with before or after using the GotoSailing.com Site.
Payment transaction data is the information GotoSailing.com Payments collects regarding your payment transactions through the GotoSailing.com Site, including the date and time, payment amount, payment instrument used, expiration date for payment instrument and billing postcode, IBAN information, your address and other related transaction details. This data is crucial for the satisfactory execution of the contract between you and GotoSailing.com Payments as well as to allow the provision of the Payment Services.
D. Data collected from other sources
GotoSailing.com and GotoSailing.com Payments may collect personal or other data which others provide about you when they use the GotoSailing.com Site and the Payment Services. We might also obtain data from other sources and combine that with information we collect through the GotoSailing.com Site and the Payment Services. We do not control, supervise or answer for how the third parties providing your information process your personal data. Information requests about the disclosure of your personal information to us, should be directed to such third parties in question.
Sometimes business partners, affiliated entities or other third party providers may share data with us. Their data might be merged with the data you already provided. For example, the GotoSailing.com reservation services may be integrated into online affiliate partner services. When you use these, you give the reservation details to our business partners, then they forward your details to us.
To improve the payment process between Charter Operators and Charterers, we may employ third party service providers. These service providers share payment data so that we can handle your booking process in the best possible way.
To enable you to connect with the booked charters about your stay, we may integrate calling services into our platforms. When we do, we receive metadata including who you are, where you called and the date and length of the call. We might also receive data about you to show you more relevant ads.
When you use a third party social media service to link, connect, or login to your GotoSailing.com account, the third party service may send us the information you provided them. This information may include your registration and profile details; depending on your privacy settings for that service.
Charter Operators might share information about you with GotoSailing.com. When you have questions regarding your reservation, or when you face a problem, all communication through GotoSailing.com will be registered.Within the limits of the law, we may receive additional data from third party service providers and/or partners, such as demographic data or fraud detection information. We may combine this with the data we already have. For example, for fraud prevention and risk assessment efforts, we may receive background check results or fraud warnings from service providers like identity verification services. Our partners can share information about you and your activities on and off the Site. We can also collect information about your experiences and actions from our partner ad networks.
2. The Use of Collected Data
We use, store, and process data about you with the purpose of making your online bookings easier and safer, providing you with the best service possible and improving our Site.
A. What we do with the personal data and other information collected through our Site
We register you with GotoSailing.com, create your user account, grant you access to the Site, manage your online reservations and let you communicate with others. We communicate with you in order to handle requests from you or your Charter Operator.
We provide guests and Charter Operators with means to communicate so that you can exchange information on requests and comments regarding reservations directed through our Site.
We offer you the services you requested after authenticating your credentials, enable you to pay for your charter using our payment platform.
We process and confirm your reservation with the Charter Operator or other suppliers.
We remind you of any non-finalized reservations so that you can continue without having to search or fill in your reservation details again.
We provide updates, security alerts and account notifications in the form of service or support messages. This could be about our Site or about other websites. We also communicate with you- if necessary - to provide requested services.
We constantly improve our services to enhance user experience and add features that will make the services available on the Site easier to use, but also test, troubleshoot and improve the functionality of our Site. We conduct surveys, send you questionnaires or ask you to comment on your experience with your boat and/or our Site.
We customize your experience by ranking search results or showing ads related to your preferences, searches or booking history. We do this for internal training and general optimization purposes.
We conduct profiling based on your interactions with the GotoSailing.com Site such as your search and booking history, your profile information and preferences, and other content you submit to the GotoSailing.com Site. We do this to manage, safeguard, enhance and optimize the GotoSailing.com Site and experience as well as to personalize and customize your experience such as ranking search results or making Listing suggestions. With our legitimate interest in improving the GotoSailing.com Site and our Members’ experience with it, and where it is necessary for the adequate performance of our mutual contract, we process this information.
We contact you if there are any problems or issues regarding your booking. What we aim here is faster response to faster purchase requests, better customer support and sooner notice of special offers or new services. We do our best to provide a safe and trustable service. We detect and prevent fraud, spam, abuse, security threats and other illegal or unwanted activities. We comply with our legal obligations.
B. How we conduct marketing activities
To the extent permitted by law, we personalize, measure, and improve our Advertising and Marketing activities. We may inform you on products and services to promote them. Based on your preferences, we may provide other relevant information that may be of interest to you and Charterers.
If you consent, we may email you regular newsletters. Every piece of marketing communication we provide has a link which allows you to unsubscribe any time. You can also manage your subscriptions through your account.
Based on the personal information you share with us, we may show you individualized offers on the Site, in mobile apps or on third-party websites, including social media. These might be offers that you can book directly on the Site, or third-party offers or products we think you might be interested in.
If you have any online reservations that are not finalized, we may send you a notice to remind you to proceed with your reservation. This additional service is especially useful because it allows you to proceed with a reservation without having to go through the same searches or fill in all the reservation details once more.
When you participate in promotional activities like referral programs, the related information will be used to manage surveys, contests, rewards and referral programs as well as other promotional activities or events. These activities or events can be sponsored or managed by GotoSailing.com as well as its third party business partners.
We need to remind you that the confirmation emails and text messages sent after your booking are not marketing messages. Along with confirmation messages, guest review emails sent after your departure, they are part of your booking process. You will continue to receive them, even if you have signed out of our marketing messages. They contain information for you to check in at your booked charter, and tools to rate that boat after you check out.
Regarding the activities above, we may conduct profiling based on your interactions with the GotoSailing.com Site, your profile information and other content you submit to the GotoSailing.com Site as well as information obtained from third parties. In rare cases, automated processes may detect a Member or activity that we think poses a safety or other risk to the GotoSailing.com Site, other Members, or third parties. In this case the same automated processes may restrict or suspend access to the GotoSailing.com Site. It is with our legitimate interest in protecting the GotoSailing.com Site, to measure the satisfactory performance of our mutual contract, and to comply with applicable laws, that we process this information.
C. How we process credit card data
To book and to pay faster and easier in the future, you can save your credit card details to your personal account as you log in. Your card information is secured by strong encryption. You can always log in to your personal account and delete, edit or add certain credit card details. For security reasons, the number cannot be edited but the card details can be deleted. When viewing card details, only the last 4 digits of the number will be shown. Please remember that we will securely store the last 4 digits of your credit card upon any booking made. We need this to handle any refund requests for that booking.
3. Data Sharing
We may share your data as you choose or as stated at the time of sharing. This can be the case when you authorize a third party application or website to access your GotoSailing.com Account. We may share your personal data with Charter Operators and suppliers that provide services on our behalf, such as web hosting, data analysis, third party loyalty programs, marketing (also on websites of such third parties), customer care, credit card and payment services and related services.
We help the exchange of information between Charterers and Charter Operators. When you make a booking, we transfer reservation details to the related Charter Operator. This information can include your full name, contact details, payment details, the names of guests traveling with you and the preferences you noted during booking. When you have a question about your booking, we may contact the Charter Operator and ask them to handle your request. If there’s any booking-related dispute, we may give the Charter Operator related information about the reservation process. This could be in the form of a copy of your booking confirmation as proof that a reservation was actually made.
We share information with your local GotoSailing.com office. To support the use of GotoSailing.com services, we may share your information with subsidiaries of the GotoSailing.com corporate family.
We allow Charter Operators publish certain information and make it visible to the general public. For instance:
i. Parts of the information you share on your public profile page are publicly visible. This may include your company name, Charter Operator’s full name, your boat listings’ descriptions and location.
ii. Public boat listing pages are publicly visible. They include information such as the boat’s approximate location, calendar availability, boat listing description, the Charter Operator public profile photo, logo, contact details, aggregated demand information like page views over a period of time, and any other information the Charter Operator chooses to share.
iii.Charterers may write reviews and rate Charter Operators after booking. Reviews become visible on the Charterer’s and Charter Operator’s public profile page.
Third party search engines may index information that you as Charterer share publicly on our Site. You may be able to opt-out of this feature in your Account settings. Please remember that if you change your settings or your public-facing content, these search engines may not update their databases and that we are not accountable for the practices of third party search engines.
By completing a guest review, you're agreeing that it can be displayed on the relevant Charter Operator’s boat listing page on our websites, social media accounts and social media apps and mobile apps. Your reviews can also be displayed on the website of the relevant accommodations or business partner’s website. This serves an important purpose: to inform other Charterers about the quality of the boats you stayed in, the destination you picked, or other services you used. When you submit a review, share content in a public forum or social media post, or use a similar feature on the Site, that content is publicly visible. Members of our Site can choose to review with a user name instead of their real name. User names can be selected in the user settings. You can also choose to display your review anonymously.
You may want to state whether a guest review is helpful or not. When you do, we'll group this with feedback from other customers in order to rate and sort reviews. We may use the information in your lists or in other related information you share with us anonymously, unless you've included this information in your public profile. Please remember that this procedure helps Charterers like you make the best boat and destination choices possible.
We may share your data with payment providers and (other) financial institutions. You or the holder of the credit card you used to make your booking, may request a chargeback. When this is the case, we may need to share certain reservation details with the payment service provider and the relevant financial institution to handle your request. Information we share may include a copy of your booking confirmation or the IP address used during booking. If we consider it strictly necessary for fraud detection and prevention purposes, we may also share information with relevant financial institutions.
4. Promotion of a safe and trustworthy service
In order to create a trustworthy environment for you, your fellow Charterers, GotoSailing.com’s business partners, and our Charter Operators, we might use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we might have to stop certain reservations or put reservations on hold until we've finished our assessment.
Providing your personal data to GotoSailing.com is voluntary. However, depending on the type of service you want to use, we might only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your Reservation if we don't collect your name and contact details.
If we use automated means to process personal data that produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
To process your personal data as described above, we rely on the following legal bases:
In view of purpose of necessary information such as Reservations and Customer Service, GotoSailing.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your Reservation. If the required personal data is not provided, GotoSailing.com cannot finalize the Reservation, nor can we provide customer service. In view of purposes secondary information such as Account Facilities, Online Groups, Marketing Activities, Communicating with you, Market Research, improving our services, member reviews, call monitoring and promotion of a safe and trustworthy service, GotoSailing.com relies on its legitimate commercial business interest to provide its services, to prevent fraud, and to improve its services. When using personal data to serve GotoSailing.com’s or a third party's legitimate interest, GotoSailing.com will always balance your rights and interests in the protection of your personal data against GotoSailing.com’s rights and interests or those of the third party. For legal purposes, GotoSailing.com also relies where applicable on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, GotoSailing.com will obtain your consent prior to processing your personal data for direct marketing purposes.
If you want to object to the processing set out under secondary information and no opt-out mechanism is available to you directly (e.g. in your account settings) to the extent applicable, feel free to contact [email protected]
5. Data Sharing with Third Parties
We may share data with competent authorities. For the prevention, detection or prosecution of criminal acts and fraud, we may disclose personal data to law enforcement if it is required by law or is strictly necessary. We may also need to disclose personal data to competent authorities in order to protect and defend our rights or properties, or the rights and properties of our business partners.
In compliance with applicable law, we may disclose personal data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities. Data may be used to investigate fraud or other wrongdoing or as otherwise required in order to comply with applicable law. To protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company, we may disclose information to law enforcement officials or authorities. We may also, in compliance with applicable law, disclose personal data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of GotoSailing.com, our users or others. Please remember that, in the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to those in your home jurisdiction.
We may share data with tax authorities. In jurisdictions where we facilitate the collection and remittance of taxes, Charterers and Charter Operators expressly grant us permission, without further notice, to disclose their relevant data and other information relating to them or to their transactions, bookings, and taxes to the relevant tax authority, including, but not limited to, the Charterer or Charter Operator’s full name, boat listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Charter Operators from Charterers, and contact information.
We may use your data to create aggregated data. That is, we may combine information about our users in a way that it no longer identifies or references an individual user. We may also share this aggregated information for market and industry analysis, research, demographic profiling, marketing and advertising and other business purposes.
We may share data with corporate affiliates. We work with business partners around the world. Some of these business partners distribute or advertise our services, and they help our other business partners distribute and advertise their own travel-related services. Using technologies such as APIs or widgets, we may display parts of our Site (e.g., your boat listing page) on sites operated by GotoSailing.com’s business partners. If boat listings are displayed on a partner’s site, Charter Operator’s public information may also be displayed. When you make a reservation through one of our business partners’ websites, the business partners may receive certain parts of your personal data related to the specific reservation. They use this for their own internal purposes (such as analytical purposes) and, if you request, for the administration of loyalty programs or marketing. If you wish to understand how these business partners may process your personal data, please remember to read their privacy policies when you make a reservation on a business partners’ website.
When we offer you other travel-related products and/or services, your data may be shared with the related business partners. We may also exchange information about our users with business partners for fraud detection and prevention purposes, if strictly necessary.
Social Media Platforms
We may use certain limited personal information such as your email address, hash it and share it with social media platforms, such as Facebook or Google, where permissible within applicable law. We do this with the purpose of driving traffic to our websites, generating leads or otherwise promoting GotoSailing.com Site, our products and services. These processing activities are based on our legitimate interest in conducting marketing activities that help us offer you products or services that may be of your interest. GotoSailing.com does not control or supervise the social media platforms with which we may share your personal data. If you have any questions on how your social media platform service provider processes your personal data, these questions should be directed to the provider in question. Pease remember that at any time you may ask GotoSailing.com to stop processing your data for these direct marketing purposes. You can do so by sending an e-mail to [email protected]
6. Communication Process between Us and Members
Through GotoSailing.com, Charterers and Charter Operators can use various means to communicate about reservations. You can contact GotoSailing.com through our Site, app, and other channels that we offer to ask questions about your reservation or about your accommodation partners. Communications on our Site may be reviewed, scanned, or analyzed for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. We may scan and analyze messages to mask contact information and references to other websites to prevent fraud. We may also scan, review, or analyze messages to debug, improve, and expand products. Automated methods to review information would be our first choice where possible, but there may be cases when we may choose to review some communications manually. We would do this for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
We reserve the right to block the delivery of communications that we believe to contain malicious content, spam, or may pose a risk to you, accommodation partners, GotoSailing.com, or others. For all communications sent or received using GotoSailing.com, communication tools will be received and stored by GotoSailing.com. On the other hand, Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly by email or other channels. Please remember that GotoSailing.com does not control these channels.
7. Use of mobile devices and cross device tracking
We may have free apps for a range of mobile devices. We may also offer versions of our regular website that have been optimized for mobile and tablet browsing. The way these apps and mobile websites process the personal data you provide is not different from our website. But as an addition, they allow you to use location services to find accommodations nearby. With your consent, we may send you push notifications containing information about your reservation, potential reservations or any GotoSailing.com programs you participate in. You may grant us access to your location data or contact details for us to provide you with services you requested. When you upload a picture from your mobile device, that picture may be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of (or opt out of receiving) push notifications. Since different device operating systems may have different default settings, you might want to learn about such settings on push notifications.
We combine data from your previous searches and reservations you made from different computers and devices, to customize the content of GotoSailing.com communications. If you do not want GotoSailing.com to combine such data for its optimization of communications, you can always unsubscribe from the GotoSailing.com communications, including the newsletter.
We may personalize the advertisements we show you on other websites or in apps, based on your activities on linked computers and devices. By opting out of the NAI behavioral advertising program, you can opt out of cross-device tracking for advertisement purposes. Please remember that even if you log out of your user account, you may still get personalized advertisements.
Use of social media and other third party accounts
When we say “Third Party Partners” , the term includes third party websites or services, such as third party integrations, co-branded services, or third party-branded services. Our site may contain links to our third party partners. GotoSailing.com does not own or control these Third Party Partners.
When you interact with one of our Third Party Partners, you may be providing information directly to the Third Party Partner, GotoSailing.com, or both. These Third Party Partners can have their own rules about the collection, use, and disclosure of information. Please remember to check the privacy policies of the other websites you visit.
You might want to access or sign in to our Site through your social media account. When you do, with your consent, we may collect personal information including your user name, image, list of contacts and other information available. The information is made available to us by the service provider. The ability to provide such information is through the service provider and it depends on using the service provider’s sign in application or other similar services. In most cases, we may work with our third party partners to use this information to facilitate the use of online reservation services, enhance, customize your use of our Site and advertise, improve and facilitate our own services in accordance with this policy. If you wish, you can always disconnect these accounts from each other.
When you link your accounts, some of the information you provide to us may be displayed on your GotoSailing.com Account profile; your activities on the GotoSailing.com Site may be displayed to your contacts on the GotoSailing.com Site and/or that third party site. Through a link between your public profile on that third party social networking service and your GotoSailing.com public profile; other GotoSailing.com users may be able to see any common contacts. Other GotoSailing.com users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service. The information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes. Please remember that the publication and display of information that you provide to GotoSailing.com through this linkage depends on your settings and authorizations both on the GotoSailing.com Site and the third party site.
We only collect your information from linked third party accounts to the necessary extent only necessary to ensure guarantee the adequate satisfactory performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
Protection of your personal data
To prevent unauthorized access to, and the misuse of any personal data, we implement reasonable procedures in accordance with European data protection laws.
To protect your information against unauthorized access, loss, destruction, or alteration, we are continuously implementing and updating administrative, technical, and physical security measures.
To prevent unauthorized access, we employ reasonable physical, electronic and organizational procedures. These procedures also help us protect personal data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. Only authorized personnel are permitted to access personal data when necessary. Most importantly, to protect credit card transactions, GotoSailing.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.
Firewalls, data encryption, and information access controls are some of the safeguards we use to protect your information. If you know for sure or have reason to believe that your GotoSailing.com Account credentials have been lost, misappropriated, stolen or otherwise compromised, or if any actual or suspected unauthorized use of your GotoSailing.com Account occurs, please contact us following the instructions in the Contact Us section below.
Only authorized personnel are permitted to access personal data in the course of their work.
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us using the contact details provided below.
8. Treatment of personal data about minors
Persons under the age of 18 cannot use the booking services on our Site. They can use our services only with the valid consent of a parent or a guardian. Except where indicated otherwise, minors can accompany their parent(s) or legal custodian(s) who have made a booking. We reserve the right to delete any information we receive from a child under 18 years old. In limited cases or in exceptional other circumstances such as features addressed to families, GotoSailing.com may collect and use information about children only with the consent of the parent. If we become aware that we process information of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
9.How you can access or change your personal data
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
You can ask us for a copy of the personal data we hold about you;
You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you, though you may be able to make such changes yourself as explained below;
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
In certain situations, you can also ask us to send the personal data you've given us to a third party.
Where we use your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of to your personal data by contacting us immediately.
If you have an online user account, you can access a significant amount of your personal data through our website/apps. Our website/apps generally present you with the option to add, update or remove information we have about you.
If any personal data we have about you is not accessible through our website/apps, you can send us your request at no cost. For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, you can contact us at [email protected]
If you want to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, you can contact us at [email protected]
You may wish to update any personal data you have previously provided. You might also want to use your rights (within applicable law) of access, correction, rectification, deletion, or opposition to the processing of your personal data. If this is the case, please contact us via our customer support page (under your Account settings and profile).
We will verify your identity before granting access or making changes to your personal data, in order to protect your privacy and security. We will respond to your requests to access your personal data within a reasonable timeframe. Your requests will be handled in accordance with the applicable European data protection law. You may also object to the processing of your personal data for purposes of advertising and market and opinion research. We reserve the right to charge a reasonable fee for such access in accordance with applicable laws.
If you wish to contact GotoSailing.com about privacy issues via email, you may send an email to: [email protected]
To help us respond faster, please write "Request personal information" in the subject line of your email. You may also send a registered letter to the following address: GotoSailing.com B.V. Weipoortseweg 34, 2381NC Zoeterwoude, The Netherlands.
10. Who is responsible on our side / security
GotoSailing.com B.V., located in The Netherlands, controls the processing of personal data on its websites and mobile apps. GotoSailing.com B.V. is a private limited liability company, incorporated under the laws of The Netherlands and has its offices at Weipoortseweg 34, 2381NC Zoeterwoude. If you have any suggestions or comments about this privacy notice, please send an email to [email protected] and we’ll contact you.
12. Cookie Statement, Website Analytics, Page Tags, Data Use
On our websites and apps, cookies and other tracking technologies can be used in various ways in order to make our website function, to analyze traffic, or for advertisement purposes. These technologies can be used directly by us, or by our business partners, including third-party service providers and advertisers we appoint. The types of info that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing info; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps.
By visiting our Site, you consent to the usage of cookies, tags, pixels, software development kits (“SDKs”) and application program interfaces (“APIs”). To collect and store certain information about you, our Site uses session and persistent cookies as well as page tags. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from GotoSailing.com and/or third party vendors we work with. Cookies get you recognized as the same user across the different pages of a website, between websites, or when you use an app. While session cookies disappear from your computer when you close the browser, persistent cookies remain on your computer after the browser has been closed. If you want to delete persistent cookies, you can do so through your browser settings.
Our website and apps can use different kinds of cookies, namely technical cookies, functional cookies, analytics cookies and commercial cookies. They all serve different purposes:
Technical Cookies help us give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs. Technical cookies are absolutely necessary for our website to function properly. They allow us to show you our website, to make it function correctly, to create your user account, to sign you in, and to manage your bookings.
Analytics Cookies help us gather information on how our visitors use GotoSailing.com. With these cookies we can figure out what parts function well and what parts don’t, optimize and improve our services, see the effectiveness of advertisements and communications, and make sure we continue to be relevant. The data we gather can include date and time stamp info, the pages you entered and left from, the pages you viewed, the type of platform you used, as well as which emails you've opened and acted upon. This allows us to detail the way you interact with the Site, like the number of clicks you make on a page, your mouse movements and scrolling activity, the search words you use, and the text you enter into various fields. Another use of analytics cookies is in our online advertising campaigns. They show us how users interact with our website or apps after they see an online advertisement, including the ones on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers use booking offers integrated into their websites.
Commercial Cookies are used for advertising purposes. We use third-party cookies as well as our own to display personalized advertisements on our websites, apps and on other websites. This procedure is called “retargeting,” and it's based on browsing activities like the destinations you've been searching for, the boat listings you've viewed, and the prices you've been shown. If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, you can make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. Please remember that if you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site. You will also have to re-enter your log-in details. Please also note that opting out of a third party cookie does not mean that you will no longer receive online advertising or be subject to marketing analysis. It only means that the network from which you opted out will no longer deliver ads customized according to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to go through the opt-out steps again.
If you have any questions, suggestions, or comments about this Cookie Statement, please send an email to [email protected] This Cookie Statement may also be revised as necessary, so visit this page regularly to keep up with the changes.
13. Your Rights
Any of the rights described in this section may be exercised by you before your applicable GotoSailing.com Site by sending an email to [email protected] Please remember that we may ask you to authenticate your identity before proceeding with your request.
You have the right to manage your information. Through your Account settings, you may access and update some parts of your information. If you have connected your GotoSailing.com Account to a third-party application like Google or Facebook , you can change your settings in Account Settings and remove permission for the app. It is your responsibility to keep your personal information up-to-date.
You have the right to correct incomplete or inaccurate information. To correct inaccurate or incomplete personal information about you that you cannot update yourself using your GotoSailing.com Account, you have the right to ask us to do the correction.
You have right to data access and portability. In some jurisdictions, applicable law may allow you to ask for copies of your personal information obtained and held by us. You may also be allowed to ask for copies of personal information that you have provided to us in a commonly used, structured and machine-readable format and/or where technically possible, request us to transmit this information to another service provider.
You have right to data retention and erasure. In general, we keep your personal information as long as it is necessary to comply with our legal obligations and for the performance of our mutual contract. If you no longer want us to provide the GotoSailing.com Site to you using your information, you can ask us to erase your personal information and close your GotoSailing.com Account. Please remember that if you choose your personal information to be erased:
- For our legitimate business interests such as fraud detection and prevention and enhancing safety, we may keep some necessary parts of your personal information. For instance, if we choose to suspend a GotoSailing.com Account for fraud or safety reasons, we may keep certain information from that GotoSailing.com Account to stop that Member to open a new GotoSailing.com Account in the future.
- To comply with our legal obligations, we may keep and use your personal information to the necessary extent. For example, GotoSailing.com and GotoSailing.com Payments may keep some of your information for legal reporting, tax and auditing obligations.
- Even after your GotoSailing.com Account is cancelled, information you have shared with others like Reviews or forum postings may continue to be publicly visible on the GotoSailing.com Site. However, your relation to such information will be removed. Also, some copies of your information like log records may remain in our database, but are separated from personal identifiers.
- Our backup systems may continue to keep residual copies of your personal information for a limited period of time because we want to protect GotoSailing.com Site from accidental or malicious loss and destruction.
You have right to withdraw consent and restrict processing. For every case where you have given your consent to the processing of your personal information by GotoSailing.com, you may withdraw your consent at any time. You can do so by changing your Account settings or by sending a notice to GotoSailing.com stating the consent you are withdrawing. Please remember that when you withdraw your consent, the lawfulness of any processing activities based on such consent before its withdrawal, is not affected. Also in some jurisdictions, applicable law may give you the right to restrict the ways in which we use your personal information, especially where (i) you challenge the accuracy of your personal information; (ii) the processing is unlawful and you object to the erasure of your personal information; (iii) we no longer need your personal information for processing purposes, but you need the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant to object to processing and pending the verification whether the legitimate grounds of GotoSailing.com override your own.
You have the right to object to processing. In some jurisdictions, applicable law may allow you to ask GotoSailing.com and GotoSailing.com Payments not to process your personal information for certain specific purposes like profiling where such processing is based on legitimate interest. If you oppose such processing, GotoSailing.com and/or GotoSailing.com Payments will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is needed for the establishment, exercise or defense of legal claims. In cases where your personal information is processed for direct marketing purposes, you may ask GotoSailing.com to stop processing your data for these direct marketing purposes by sending an e-mail to [email protected] at any time.
You have the right to lodge complaints before the competent data protection authorities about the data processing activities conducted by GotoSailing.com and GotoSailing.com Payments.